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Terms and Conditions


Terms and Conditions




Enterprise data



LouVik bvba

Gentsesteenweg 253

9420 Erpe


VAT BE0899.476.743

[email protected]

+32 (0) 53 59 00 99

+32 (0) 53 41 63 94


Article 1: General provisions


LouVik bvba is an importer and wholesaler.

Prices on the website will only be visible after logging in using the username and password. This username and password will be sent after checking the entered customer data and agreement by LouVik. To purchase from LouVik, the customer needs a valid VAT number. Customers without VAT number are not allowed.

A minimum amount must be purchased per order. For Silhouette accessories this is € 250.00 excluding VAT, for the Silhouette devices there is also a minimum number of the same equipment per order.


The electronic webshop of LouVik bvba, a retail trade with registered office at Gentsesteenweg 253, 9420 Erpe (Belgium), VAT BE0899.476.743, (hereafter 'LouVik') offers its customers the possibility to purchase goods and services online.

These General Terms and Conditions ("Terms and Conditions") apply to every order placed by a visitor to this website ("Client") at LouVik. Placing an order via the LouVik webshop means that the customer has consulted these Terms and Conditions and explicitly accepts the applicability of these Terms and Conditions, with the exclusion of all other conditions. Additional terms and conditions of the customer are excluded, except if they have been explicitly accepted in writing by LouVik beforehand.




Article 2: Price


All mentioned prices are expressed in EURO, excluding VAT and all other mandatory fees to be paid by the customer. If delivery, reservation or administrative costs are charged, this will be mentioned separately.



The indication of price only refers to the articles as described verbatim. The accompanying photo is decorative and can contain items that are not included in the price.

Article 3: Offer


Every offer is only open to customers who live in the European Union. The articles are intended for normal private use only.


Despite the fact that the catalog and the website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind LouVik. LouVik is only bound to an obligation of means for the correctness and completeness of the information provided. LouVik is in no way liable in the event of material errors, typesetting or printing errors.



If you have specific questions about sizes, color, availability, delivery time or delivery method, please contact our customer service beforehand (see article 12).




The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by LouVik. LouVik can not be held responsible for the unavailability of a product.



Article 4: Online purchases


The customer has the choice between the following payment methods


- via MultisafePay

- via bank card Mastercard or Mister Cash

- by bank transfer to account number BE17 0017 4862 4757



The purchase is made at the moment the customer receives a confirmation email from LouVik.

Article 5: Reservation of ownership

The delivered items remain until the moment of full payment by the customer, the exclusive property of LouVik.
However, the risk due to loss or damage passes to the customer from the delivery. The customer undertakes, if necessary, to point third parties to LouVik's retention of title, for example to anyone who seized the not yet paid items.

Article 6: Sanctions for non-payment

Without prejudice to the exercise of other rights owned by LouVik, in the event of non-payment or late payment from the date of default, the customer shall owe an interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, LouVik reserves the right to take back the (fully) paid items.

Article 7: Delivery

All items will be shipped as soon as possible after receipt of payment - if the item is in stock, either with UPS, DSV or via BPost.

Any visible damage and / or qualitative deficiency of an item or other defect in the delivery must be reported immediately.

Article 8: Warranty


  1. Legal guarantee (only for consumers)


Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. Each item is subject to the legal guarantee from the date of purchase by (if necessary delivery to) the first owner. Every commercial guarantee leaves these rights unabated.


  1. General


To make an appeal to the guarantee, the customer must be able to present the proof of purchase.


For items purchased online and delivered to the customer's home, the customer must contact the LouVik customer service beforehand, after which the customer must return the article to LouVik at his expense.


Any defect must be reported by the consumer within a period of 2 months after it has been determined. Afterwards, no right to repair or replacement lapses.


The (commercial and / or legal) warranty never applies to defects arising as a result of accidents, neglect, falls, abnormal or incorrect use, use of the article in violation of the purpose for which it was designed, non-compliance with the instructions for use. or manual, modifications or changes to the article, crackdown, poor maintenance, abnormal or incorrect use.


It also does not apply to items with a shorter life span, or wear articles.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, shall be deemed to be no hidden defects, unless the Customer proves otherwise.


The guarantee is not transferable.

Article 10: Privacy

The person responsible for processing, LouVik, Gentsesteenweg 253, 9420 Erpe respects the Belgian law of 8 December 1992 concerning the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending of newsletters, advertising and / or marketing purposes].

You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written notification of your personal data via a written, dated and signed request to LouVik, Gentsesteenweg 253, 9420 Erpe, Belgium, [email protected] If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact LouVik, Gentsesteenweg 253, 9420 Erpe, Belgium, [email protected]

We treat your information as confidential information and will not pass on, rent or sell it to third parties.

The customer himself is responsible for keeping his log-in data confidential and the use of his password. Your password is stored encrypted, so LouVik does not have access to your password.

LouVik keeps online (anonymous) visitor statistics in order to see which pages of the website are visited to which extent. If you have questions about this privacy statement, you can contact us at [email protected]

Article 11; Use of cookies

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies can not be used to identify people, a cookie can only identify a machine.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements can not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Adverse validity - non-renunciation

If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be regarded as a waiver of such provision and shall never affect the validity of such rights.

Article 13: LouVik Customer Service

The customer service can be reached by calling +32 53 59 00 99 via e-mail at [email protected] or by mail at the following address: Gentsesteenweg 253, 9420 Erpe.

Article 14: Change of conditions

These Terms and Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of LouVik. In case of contradiction, these Terms and Conditions prevail.

LouVik can change these Terms and Conditions without further notice. Any purchase after the change implies an acceptance by the customer of these new Terms and Conditions.

Article 15: Evidence

The customer accepts that electronic communications and backups can serve as proof.

Article 16: Applicable law - Competent court

Belgian law applies, with the exception of the provisions of private international law with regard to applicable law and with the Rome-I regulation on international purchase agreements concerning movable property. In case of any disputes, only the courts in Dendermonde, Belgium are competent.