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Terms and Conditions


Company information

LouVik bvba
Kouterbosstraat 26
9420 Erpe
VAT BE0899,476,743
[email protected]
+32 (0) 53 59 00 99
+32 (0) 53 41 63 94

Article 1: General provisions

LouVik bvba is an importer and wholesaler. The customers of LouVik are only resellers who resell our products unchanged to end-users / private individuals.
Prices on the website are only visible after logging in with the help of username and password. This username and password will be sent after verification of the entered customer data and agreement by LouVik. To buy at LouVik, the customer needs a valid VAT number. Customers without a VAT number are not allowed. Neither do customers who do not have the goal of reselling our products in their store or web store.
A minimum amount must be purchased per order. For Silhouette accessories this is € 250.00 excluding VAT, for Silhouette devices there is also a minimum number of the same devices per order.

The electronic web store of LouVik bvba, a retail company with registered office at Kouterbosstraat 26, 9420 Erpe (Belgium), VAT BE0899.476.743, (hereinafter "LouVik") offers its customers the opportunity to purchase goods and services online.
These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this website ("Customer") with LouVik. Placing an order via the LouVik webshop means that the customer has consulted these Terms and Conditions and explicitly accepts the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional conditions of the customer are excluded, unless these have been accepted in advance by LouVik in writing and expressly.


Article 2: Price

All prices quoted are expressed in EURO, excluding VAT and all other mandatory taxes to be paid by the customer. If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price refers exclusively to the articles as described verbally. The accompanying photo is intended to be decorative and may contain elements of items that are not included in the price.

Article 3: Offer

Every offer is only open to customers who live in the European Union. The items are exclusively intended for normal private use.

Despite the fact that the catalog and the website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind LouVik. LouVik is, as far as the accuracy and completeness of the information is concerned, only bound to an obligation of means. LouVik is in no way liable in the event of material errors, typesetting or printing errors.

If you have specific questions about, for example, sizes, color, availability, delivery time or delivery method, please contact our customer service in advance (see article 12).

The offer is always valid while supplies last and can be adjusted or withdrawn at any time by LouVik. LouVik cannot be held liable for the unavailability of a product.

Article 4: Online purchases

The customer has the choice between the following payment methods

- via MultisafePay
- via Mastercard or MisterCash bank card
- by transfer to account number BE17 0017 4862 4757


The purchase is made the moment the customer receives a confirmation email from LouVik.

The items are delivered to the customer's home on the delivery date indicated in the confirmation email.

LouVik is entitled to refuse an order (in writing), due to a serious shortcoming of the customer with regard to the order or any other order or agreement in which the customer is involved.

Article 5: Retention of title

The delivered items remain the exclusive property of LouVik until the moment of full payment by the customer.
However, the risk of loss or damage is transferred to the customer from delivery. The customer undertakes, if necessary, to remind third parties of LouVik's retention of title, for example, to anyone who would come to seize items that have not yet been fully paid.

Article 6: Penalties for non-payment

Without prejudice to the exercise of other rights held by LouVik, in the event of non-payment or late payment from the date of the default, the client owes an interest of 10% per year on the unpaid amount without notice. In addition, the customer is legally and without notice required to pay a lump sum compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, LouVik reserves the right to take back articles that are not (fully) paid.

Article 7: Delivery

All items are sent as soon as possible after receipt of payment - if the item is in stock via Bpost.

Any visible damage and / or qualitative shortcoming of an item or other shortcoming during delivery must be reported immediately.

Article 8: Warranty

a. Legal guarantee (only for consumers)

Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. Each item is subject to the legal warranty from the date of purchase by (if applicable, delivery to) the first owner. Every commercial guarantee does not affect these rights.

b. General

To invoke the warranty, the customer must be able to present proof of purchase.

For items purchased online and delivered to the customer's home, the customer must first contact the LouVik customer service, after which the customer must return the item to LouVik at his expense.

Every defect must be reported by the consumer within a period of 2 months after it has been determined. Afterwards, any right to repair or replacement expires.

The (commercial and / or legal) guarantee is never applicable to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of the item contrary to the purpose for which it was designed, non-compliance with the user instructions or manual, adjustments or changes to the article, heavy use, poor maintenance, abnormal or incorrect use.

It also does not apply to articles with a shorter lifespan or wear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase, delivery, if any, are considered not to be hidden defects, unless the Customer proves otherwise.

The warranty is not transferable.

Article 9: Right of withdrawal

The provisions of this article only apply to customers who purchase articles online in their capacity as consumer.

The consumer has the right to inform LouVik that he will cancel the purchase, without payment of a fine and without giving any reason within 14 days from the day following the delivery of the product.
Customers wishing to exercise the right of withdrawal must contact the LouVik customer service within 14 days of delivery and return the goods at their cost within 20 days of delivery of the goods to LouVik, Kouterbosstraat 26, 9420 Erpe , Belgium.
Goods with a sales price of 100 Euro or more must be returned to us by courier (DHL, Fedex, etc.).

The customer may not use the products during the withdrawal period. If the returned product is damaged or has somehow been reduced in value, LouVik reserves the right to claim damages for any value reduction due to the customer.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

Unless otherwise agreed, the customer cannot exercise the right of withdrawal for agreements:
1 ° with regard to the delivery of services whose performance began with the consent of the customer before the end of the withdrawal period;
2 ° concerning the delivery of goods that have been manufactured according to the specifications of the customer or that have a clear personal character or that cannot be returned due to their nature or can quickly deteriorate or become obsolete;
3 ° concerning the delivery of audio and video recordings and computer software whose seal has been broken by the customer; and
4 ° concerning the delivery of newspapers, magazines and magazines;

Fill-in form for returns.

Article 10: Privacy

The controller, LouVik, Kouterbosstraat 26, 9420 Erpe respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes].

You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card) you can receive a written, dated and signed request to LouVik, Kouterbosstraat 26, 9420 Erpe, Belgium, [email protected], for free, the written communication of your personal data. If necessary, you can also ask to correct the data that would be incorrect, incomplete or not relevant.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact LouVik, Kouterbosstraat 26, 9420 Erpe, Belgium, [email protected]

We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.

The customer is responsible for keeping his log-in data confidential and the use of his password. Your password is stored encrypted, so LouVik has no access to your password.

LouVik keeps online (anonymous) visitor statistics to be able to view which pages of the internet site are visited and to what extent. If you have any questions about this privacy statement, you can contact us at [email protected]